1. Who are we and what do we do?
We take your privacy very seriously. Please read this privacy notice carefully as it contains important information on how and why we collect, store, use and share your personal data. It also explains your rights in relation to your personal data and what to do if you have a complaint.
This privacy notice applies to all individuals whose personal data we process, including clients, prospective clients, individuals in client organisations and visitors to our website at www.attuned.law.
This privacy notice does not apply to any third party websites that may have links to our own website.
Attuned Law Ltd (company number SC885919) trading as ‘Attuned’ is a firm of solicitors providing legal services. We are registered with the ICO and our registration number is ZC166107.
We collect, use and are responsible for certain personal data about you. When we do so we must comply with the UK General Data Protection Regulation (UK GDPR).
Much of the personal data that we process is subject to an obligation we have to our clients to maintain their confidentiality and/or legal privilege. This means that there are occasions where we do not require to tell other individuals that we are processing their data or provide them with a copy of it. The obligation of confidentiality and/or legal privilege does not apply to all of the personal data we collect and use, so this notice provides information about how we process the personal data which is not subject to an obligation of confidentiality and/or legal privilege.
Our contact details can be found at section 16.
2. Terminology
It would be helpful to explain some key terms used in this notice:
| We, us, our |
Attuned Law Ltd (company number SC885919), trading as ‘Attuned’ |
| Personal data |
Any information relating to an identified or identifiable individual |
| Special category personal data |
Personal data revealing racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs or trade union membership
Genetic data
Biometric data (where used for identification purposes)
Data concerning health, sex life or sexual orientation |
| Data subject |
The individual who the personal data relates to |
| You, your |
As the context dictates, our clients, prospective clients and individuals associated with them, contacts, suppliers, visitors to our website and any individuals whose personal data we receive in the course of providing our services |
3. Personal data we collect
The personal data we collect depends on your status (for example, whether you are a client) and the particular services we provide to you (if any). We may collect or use the following personal data in relation to you:
- your name, address and contact information, including email address (personal and/or business) and telephone numbers;
- information to enable us to verify your identity and undertake anti-money laundering and other compliance checks, such as your date of birth, nationality, gender, details and copies of identity documents such as your passport or driving licence (including the photographs within those documents) and bank details. As part of our ID verification process, we or our third party provider may collect and process your photographs, selfies, video images and biometric data generated through facial matching technology or stored in your biometric passport chip;
- occupation, professional role, directorships, shareholdings and business interests;
- marital status and your relationship to other persons;
- your gender and pronoun preferences, if you choose to give these to us;
- your financial position, billing information, transaction and payment details (including card or bank information for transfers and direct debits);
- information about how you interact with and use our website and services;
- audio and/or video recordings, eg of virtual meetings or webinars;
- your responses to surveys and feedback forms.
The main purpose of collecting and using this information is to provide services to our clients. However, we may also collect and use the above information for the purposes set out in section 5.3.
If you do not provide personal data we ask for, or if you ask us to cease processing your data or to erase your data, it may delay or prevent us from providing services to you.
4. How your personal data is collected
We collect the above information from:
- you;
- other professionals and advisers, such as your accountant, financial adviser, insurer or insurance broker;
- your bank or building society and utility providers;
- third parties engaged to provide us with services including digital ID verification, anti-money laundering checks and screening, source of funds and wealth checks;
- publicly accessible sources or registers, such as Companies House;
- our website, which uses cookies and similar technologies – please see our Cookie Policy for further information.
5. How and why we use personal data
Under data protection law, we can only use your personal data if we have a proper reason, for example:
- to fulfil our contract with you or take steps at your request before entering into a contract;
- to comply with our legal and regulatory obligations;
- you have given consent – where we need your consent, we will ask for it separately of this privacy notice and you can withdraw consent at any time;
- for the purposes of a recognised legitimate interest under UK data protection law; or
- for our legitimate interests or those of a third party.
A legitimate interest is when we have a business or commercial reason to use your personal data, so long as this is not overridden by your own rights and interests. You have the right to object to processing based on legitimate interests. We must then stop the processing unless we can demonstrate compelling legitimate grounds which override your interests, rights and freedoms or the processing is required to establish, exercise or defend legal claims.
The table below explains what we use your personal data for and why:
| What we use your personal data for |
Our reasons |
| Providing services to our clients |
To fulfil our contract with clients or to take steps at their request before entering into a contract |
| To check whether there is any conflict of interest between us and you and/or between you and another client |
To comply with our legal and regulatory obligations |
Conducting checks to identify our clients and verify their identity
Screening for financial and other sanctions or embargoes
Other activities necessary to comply with legal and regulatory obligations that apply to our business, eg under anti-money laundering, fraud or national security legislation |
Depending on the circumstances:
– to comply with our legal and regulatory obligations
– for our legitimate interests |
| To enforce legal rights or defend or take legal proceedings |
Depending on the circumstances:
– to comply with our legal and regulatory obligations
– for our legitimate interests, or those of a third party |
| Gathering and providing information required by or relating to audits, enquiries, inspections or investigations by regulatory bodies (including the Law Society of Scotland) or for external audits or quality checks (eg the preparation or audit of our accounts or for attaining or maintain accreditations) |
Depending on the circumstances:
– to comply with our legal and regulatory obligations
– for our legitimate interests |
| Ensuring internal business policies are complied with, eg policies covering security and internet use |
For our legitimate interests, ie to make sure we are following our own internal procedures so we can deliver the best service to our clients |
| Operational reasons, such as improving efficiency, training and quality control |
For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to our clients |
| Statistical analysis to help us manage our business, eg in relation to our financial performance, client base, services range or other efficiency measures |
For our legitimate interests, ie to be as efficient as we can so we can deliver the best service to our clients |
| Providing information updates and/or marketing our services and those of selected third parties to existing and former clients and third parties |
Depending on the circumstances:
– for our legitimate interests, ie to promote our business
– consent (which you can withdraw at any time) |
| Dealing with complaints or claims |
Depending on the circumstances:
– to comply with our legal and regulatory obligations
– for our or your legitimate interests, eg to make sure any potential claim is reported to our insurer |
| Preventing and detecting fraud against you or us |
Depending on the circumstances:
– for our and/or your legitimate interests, ie to minimise fraud that could be damaging for you and/or us
– for the recognised legitimate interest under UK data protection law of preventing, detecting or investigating crimes |
Website functionality and experience – we use both essential cookies for the functionality of our website and non-essential cookies which help us understand how our website is used by visitors, both of which use personal data.
Please see our Cookie Policy for more information. |
Depending on the circumstances:
– for our and/or your legitimate interests, ie functional cookies which are essential for the functionality of our website
– consent (which you can withdraw at any time), ie cookies which track how you interact with our website |
Where we process special category personal data (see section 2 ‘Terminology’), we will also ensure we are permitted to do so under data protection laws, eg:
- we have your explicit consent;
- the processing is necessary to protect your (or someone else’s) vital interests where you are physically or legally incapable of giving consent;
- the processing is necessary to establish, exercise or defend legal claims; or
- the processing is necessary for reasons of substantial public interest.
6. Marketing
We may use your personal data to send you updates (eg by email, post or social media channels) about our services, including new services.
We have a legitimate interest in using your personal data for marketing purposes (see section 5 ‘How and why we use your personal data’). This means we do not usually need your consent to send you marketing information. Where this is not the case, we will always ask for your consent.
In all cases, you have the right to opt out of receiving marketing communications at any time by:
We may ask you to confirm or update your marketing preferences if you ask us to provide further services in the future, or if there are changes in the law, regulation, or the structure of our business.
We never sell your personal data with third parties for marketing purposes.
7. Who we share your personal data with
We routinely share personal data with:
- third parties we use to help deliver our services, including:
- suppliers of our practice management, document management and finance systems;
- IT service providers including cloud service providers such as data storage platforms;
- financial institutions in connection with invoicing and payments;
- companies providing services to verify identification, for money laundering checks and other crime prevention purposes and companies providing similar services, including financial institutions and credit reference agencies;
- other solicitors and law firms involved in your transaction or matter;
- other professionals involved in your transaction or matter, including accountants, financial advisers, insurers and insurance brokers;
- the Law Society of Scotland;
- Companies House and HMRC;
- other third parties we use to help promote our business, eg marketing agencies, unless you have opted out;
- our bank.
We only allow those organisations to handle your personal data if we are satisfied they take appropriate measures to protect your personal data consistent with our legal obligations.
We or the third parties mentioned above may occasionally also share personal data with:
- our and their insurers or external auditors or accountants, eg in relation to obtaining and maintaining insurance cover or the audit or preparation of our or their accounts, in which case the recipient of the information will be bound by confidentiality obligations;
- our and their professional advisers (such as lawyers and other advisers), in which case the recipient of the information will be bound by confidentiality obligations;
- regulators, courts, tribunals and enforcement agencies;
- public authorities, regulators and other bodies exercising official functions, where they make a written request for personal data they need for their public task or official functions and we decide it is necessary and appropriate to disclose it;
If you would like more information about who we share our data with and why, please contact us (see ‘How to contact us’ at section 16).
8. Where your personal data is held
Personal data may be held at our premises and on our IT systems which are hosted on a secure cloud server, and those premises and IT systems or servers of our third party agencies, service providers, representatives and agents as described in section 7 ‘Who we share your personal data with’.
Some of these third parties may be based outside the UK. For more information, including on how we safeguard your personal data when this occurs, see section 10 ‘Transferring your personal data abroad’.
9. How long your personal data will be kept
We will not keep your personal data for longer than we need it for the purpose for which it was collected or as required by law or regulatory requirements.
If we are no longer providing services to you, we will usually delete or anonymise your data 10 years after conclusion of your matter, in line with Law Society of Scotland guidance.
Following the end of the of the relevant retention period, we will delete or anonymise your personal data.
If you would like further information about how long we keep your personal data, please contact us (see ‘How to contact us’ at section16).
10. Transferring your personal data abroad
It is sometimes necessary for us to transfer your personal data to countries outside the UK. This may include countries which do not provide the same level of protection of personal data as the UK.
We will transfer your personal data outside the UK only where:
- the UK government has decided the recipient country ensures an adequate level of protection of personal data (known as an adequacy regulation); or
- there are appropriate safeguards in place (eg standard contractual data protection clauses published or approved by the relevant data protection regulator), together with enforceable rights and effective legal remedies for you; or
- a specific exception applies under data protection law.
11. Your rights
You have the following rights, which you can exercise free of charge:
| Access |
You have the right to ask us for copies of your personal data. You can request other information such as where we get personal data from and who we share personal data with. There are some exemptions which means you may not receive all the information you ask for – for example, if you are not a client, we will need to consider whether the personal data about you is subject to a duty of confidentiality and/or legal privilege we owe to our client. |
| Rectification |
You have the right to ask us to correct or delete personal data you think is inaccurate or incomplete |
| Erasure (also known as the right to be forgotten) |
You have the right to ask us to delete your personal data in certain situations |
| Restriction of processing |
You have the right to ask us to limit how we use your personal data in certain situations, eg if you contest the accuracy of the data |
| Data portability |
You have the right to ask that we transfer the personal data you gave us to another organisation or to you in certain situations |
| To object |
You have the right to object:
– at any time to your personal data being processed for direct marketing (including profiling);
– in certain other situations to our continued processing of your personal data, eg processing carried out for our legitimate interests or a recognised legitimate interest condition under UK data protection law unless we demonstrate compelling legitimate grounds for the processing which override your interests or for establishing, exercising or defending legal claims |
| The right to withdraw consent |
When we use your consent as our lawful basis, you have the right to withdraw that consent at any time
Withdrawing consent will not affect the lawfulness of our use of your personal data in reliance on that consent before it was withdrawn |
If you would like to exercise any of those rights, please:
- email, call or write to us – see section 16: ‘How to contact us’; and
- provide enough information to identify yourself (eg your full name, address and client or matter reference number) and any additional identity information we may reasonably request from you;
- let us know what right you want to exercise and the information to which your request relates.
12. Keeping your personal data secure
We have implemented appropriate technical and organisational measures to keep your personal data confidential and secure from unauthorised access, use and disclosure. We limit access to your personal data to those who have a genuine business need to access it. Those processing your personal data will do so only in an authorised manner and are subject to a duty of confidentiality.
We require our business partners, suppliers and other third parties to implement appropriate security measures to protect personal data from unauthorised access, use and disclosure.
We also have procedures to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are required to do so.
13. How to complain
Please contact us if you have any queries or concerns about our use of your personal data (see below ‘How to contact us’).
You may also have the right to lodge a complaint with the Information Commissioner’s Office (the UK data protection regulator, also known as the ICO).
The contact details for the ICO are:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Please contact us if you would like further information.
14. Changes to this privacy notice
This privacy notice was last updated on 22 June 2026.
We may change this privacy notice from time to time. When we do, we will publish the updated version on our website and ask for your consent to the changes if legally required.
15. Updating your personal data
We take reasonable steps to ensure your personal data remains accurate and up to date. To help us with this, please let us know if any of the personal data you have provided to us has changed, eg your surname or address—see below ‘How to contact us’.
16. How to contact us
You can contact us by post, email or telephone if you have any questions about this privacy notice or the information we hold about you, to exercise a right under data protection law or to make a complaint.
Our contact details are shown below:
